Terms & Conditions - Lunar Customs

1. General

Lunar Customs provides custom automotive services including, but not limited to, starlight headliners, ambient lighting, detailing, wrapping, tuning, maintenance, performance modifications, and other custom vehicle work.

By accepting a quotation, signing digitally, making any payment, or delivering a vehicle to Lunar Customs, the customer agrees to these Terms & Conditions in full.

These Terms & Conditions apply to all offers, quotations, appointments, agreements, and services provided by Lunar Customs.

2. Quotations, Acceptance & Digital Signature

All quotations are non-binding until accepted.

A quotation is considered legally accepted when:

• Accepted via Moneybird and digitally signed, and/or
• Any (partial) payment is made, and/or
• The vehicle is delivered to Lunar Customs for execution of work.

Acceptance via Moneybird and digital signature constitutes full agreement with:

• The quotation
• These Terms & Conditions
• All risk, liability, warranty, refund, and cancellation clauses

No additional confirmation is required.

3. Cancellation by Customer

Once a quotation has been accepted, the agreement is binding.

If the customer cancels an accepted quotation, Lunar Customs reserves the right to:

• Cancel the agreement, and
• Issue an invoice equal to 30% of the total quoted amount.

This covers preparation, planning, reserved workshop time, materials, and administrative costs.

4. Cancellation & Rescheduling by Lunar Customs

Lunar Customs reserves the right to cancel, reschedule, modify, or withdraw any quotation, appointment, or service at any time, without providing any reason.

No compensation is owed to the customer.

Lunar Customs is not liable for any inconvenience, loss, or costs.

Any paid amounts will be handled at the discretion of Lunar Customs, unless mandatory law requires otherwise.

5. Payments & Retention

Payment terms are stated on the quotation or invoice.

Full payment is required before vehicle release, unless agreed otherwise in writing.

Lunar Customs reserves the right to retain the vehicle until all invoices are fully paid.

6. Customer Acknowledgement & Acceptance of Risk

By accepting a quotation, digitally signing, paying, or delivering the vehicle, the customer explicitly acknowledges and agrees that:

• All services involve custom automotive modifications with inherent and unpredictable risks.
• The customer voluntarily accepts all risks, known and unknown.

Modifications may affect:

• Engine, drivetrain, electronics, software, and safety systems
• OEM warranties and vehicle value
• Warning lights, fault codes, or system behavior

All work is performed entirely at the customer’s own risk.

7. Warranty Policy

Lunar Customs provides warranty exclusively on starlight headliner control modules supplied and installed by Lunar Customs.

This warranty applies only to the module itself and excludes:

• Fiber optics
• Wiring, connectors, or installation labor
• Programming, animations, or patterns
• Vehicle electronics, software, or OEM systems

No warranty is provided on:

• Any other products or services
• Electrical, electronic, mechanical, or software-related work
• Performance modifications
• Materials supplied by the customer

Any warranty request outside starlight headliner modules may be requested, can be denied at the sole discretion of Lunar Customs, and is only valid if explicitly confirmed in writing.

8. No Refund Policy

All services and products provided by Lunar Customs are final and non-refundable.

No refunds will be issued under any circumstances, including but not limited to:

• Dissatisfaction with results
• Vehicle damage or malfunction after service
• Mechanical, electrical, or software failures
• Third-party opinions or diagnoses

By accepting the quotation, the customer explicitly agrees that all payments are final.

9. Maximum Liability Limitation (Critical Clause)

To the maximum extent permitted by law, Lunar Customs shall not be liable for any damage, failure, or loss to the vehicle, regardless of cause.

This includes, but is not limited to:

• Engine or drivetrain failure
• Electrical or electronic malfunction
• ECU, sensor, or software errors
• Fire, short circuits, or total vehicle loss

Causality Disclaimer

The occurrence of damage after work by Lunar Customs does not establish causality.

Example (explicit): If an engine failure occurs after installation of an air filter:

• Lunar Customs is not liable for engine damage
• No refund will be issued for engine repair or replacement
• Liability is limited only to the amount paid for the air filter itself

10. Absolute Liability Cap

If Lunar Customs is found liable despite all exclusions:

• Liability is strictly limited to the amount paid for the specific product or service involved
• Liability shall never exceed the invoice value of that specific item or service
• Never the total invoice
• Never indirect or consequential damages

11. Exclusion of Indirect & Consequential Damages

Lunar Customs shall never be liable for:

• Loss of use
• Loss of income
• Towing or recovery costs
• Rental vehicles
• Third-party repair or diagnostic costs
• Reduced vehicle value

12. Vehicle Condition & Responsibility

The customer confirms the vehicle is suitable for the requested work.

Pre-existing defects, wear, faults, or previous modifications remain the customer’s responsibility.

Lunar Customs is not liable for failures resulting from:

• Aging components
• OEM defects
• Prior third-party work

13. Custom Work & Variations

All work is custom-made.

Minor deviations in design, color, brightness, placement, or finish are normal and accepted.

Changes requested after work has started may result in additional costs and delays.

14. Media & Portfolio Use

Unless objected to in writing before work starts, Lunar Customs may photograph or record the vehicle for portfolio, website, and social media use.

No personal data will be disclosed without consent.

15. Legal Priority & Severability

These Terms & Conditions override any verbal statements, messages, emails, or third-party opinions.

If any clause is found invalid or unenforceable, the remaining clauses remain fully valid.

16. Privacy Policy

Personal data is used solely for communication, invoicing (Moneybird), and service execution.

Data is not sold or shared unless legally required.

17. Governing Law

These Terms & Conditions are governed by Dutch law.

Any disputes shall be submitted to the competent court in the Netherlands.